What Information is Collected on Our Website?
JAKKS complies with the Children’s Online Privacy Protection Act of 1998 (“COPPA”) and the guidelines provided by the Children’s Advertising Review Unit (“CARU”). If you are under the age of 13, your parent or guardian must consent before you can provide any personal information to us for the purposes of registration and other online activities. PLEASE SEE “NOTE TO PARENTS” BELOW FOR MORE INFORMATION.
With Whom Does JAKKS Share Your Personal Information?
JAKKS may share its customers’ personal information with third parties who use such information to provide technical or customer support. These entities will not use customers’ personal information for any other purpose and have agreed to maintain the confidentiality, security and integrity of the personal information they have obtained from us.
We will not disclose your personal information to any governmental agency, except at such time that we, in our good faith belief, feel that we are required to disclose such information by law, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringement, or other activity that is illegal or may expose you or us to legal liability.
In the event of a merger, acquisition, reorganization, bankruptcy or similar event involving JAKKS, your information may be transferred to JAKKS’ successor or assign, if permitted by and done in accordance with applicable law.
JAKKS may allow you to register a product online through the submission of product information and your contact information. JAKKS also may ask you to provide demographic information such as where you purchased the item and the types of products that you own or that interest you. JAKKS will only collect this information from people 13 years of age or older and if you consent during registration, JAKKS may use the information you provide to periodically contact you with special offers and announcements.
JAKKS may allow you to contact customer support through the website to request information and/or report a product problem. JAKKS may ask you to provide contact information, product information, and specific information regarding your inquiry. The information collected will be for the limited purpose of improving JAKKS’ products and customer satisfaction. In no way will the information collected act as a solicitation tool for marketing information. JAKKS will only collect information necessary to fully investigate the problem.
By allowing you to send e-mail to us, we are not attempting to collect any personal information about you. We will only use any personal information (such as name and e-mail address) contained in your e-mail to respond to your specific inquiry or comments in the e-mail. After we have responded to your specific inquiry or comments, your e-mail is deleted in accordance with our records retention policy.
If you have provided us with your contact information for periodic product updates or promotions and do not want JAKKS to retain this information, you can notify us at any time by calling 1-877-875-2557 or sending us an e-mail at email@example.com and we will remove this information from our database. Additionally, in compliance with CAN-SPAM, all bulk emails that JAKKS sends out will have a link on them that will allow you to remove your information from our mailing lists.
It may be helpful to us for visitors to JAKKS websites to participate in online surveys and voluntarily provide information and feedback. Information that is provided through online surveys is anonymous. We cannot and will not use such surveys to gather information that will allow us to identify individuals who have previously provided personal information to us through other means.
Some of our sites may allow for the online submission of resumes in conjunction with job applications. Personal information collected through resume submissions will be used solely for the purpose of accepting and evaluating candidate submissions for job postings and may be shared within JAKKS for this purpose.
Safeguarding Your Personal Information
JAKKS will only collect personal information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will take the appropriate steps to ensure the security of any information you have provided to us.
To participate in some of our promotions, you may be asked to provide an e-mail address or screen name so that we can let you know if you won a prize. Please do not use your real name for these promotions. For other JAKKS promotions, we may request your name and home address in order to send you products or information by regular mail. For children under 13, we will only gather this information after we have received verifiable parental consent to do so.
NOTE TO PARENTS
Children Under 13: Collection and Use of Children's Personal Information
If given verifiable permission from a parent, JAKKS may collect and store the following types of personal information about a child under 13: name, email address, mailing address, parent's or guardian's name, and parent's or guardian's email address. JAKKS may also collect demographic information about a child such as the child's date of birth, gender, and other preferences; and, combine such information with the child's personal information.
We will only collect the amount of personal information from children that is reasonably necessary to participate in the website activities. We also are prohibited from conditioning a child's participation in an activity, like contests, on the child's disclosure of more personal information than is reasonably necessary to participate in the activity. Once collected, a child's registration information may be used to: (a) allow participation in activities on our site (e.g., contests) and (b) allow us to communicate with the child regarding promotional materials, including information about new products, contests, features and enhancements, special offers, and other events of interest. We may also use the information for our internal marketing and demographic studies, so that we can constantly improve the products and services we provide to our visitors and better meet their needs.
Update and Removal of Personal Information
Parents may at any time update, review, discontinue further collection, or delete their child’s personal information from our database by calling us at 1-877-875-2557 or sending an e-mail to:firstname.lastname@example.org , or sending a letter to:
JAKKS Pacific, Inc.
Customer Relations Department
22619 Pacific Coast Highway, Suite 250
Malibu , CA 90265
When contacting JAKKS, please include your child's name and e-mail address, your name and email address and the name of the site at which your child is registered. To make changes to your child's demographic information, you may also visit the online profile section of one of our sites.
Disclosure of Children's Personal Information
JAKKS will not disclose information collected from children to third parties without the verifiable consent of parents. Parents can agree to the collection of information without consenting to disclosure of information to third parties. Please read the section titled “With Whom Does JAKKS Share Your Personal Information” (above) for our policy on the disclosure of personal information collected from and about children under 13.
JAKKS reserves the right to change this policy at any time. Any changes to this policy will be posted here on the website.